Shipping policy

All orders are shipped via different carriers Truckload (LTL) service. Lift gate service at the time of delivery. Please allow 2-4 business days for orders to be processed after your purchase is complete. Shipping takes about 1-2 weeks depends on your location.

 The shipping time is only an estimate, not a guaranteed service. It may change along with the local situation and weather. *

* All carriers/delivery teams will only provide curbside delivery. Due to liability reasons, delivery inside, the driveway, or any possible private area is not allowed*

*Jade Bath will not cover any expense for your project if there are any changes in the shipping time, please order ahead. *

Please note that the shipping rate for many items we sell is weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound. A shipping fee is included in the price for most of the items.

The carrier will call you to set up a delivery time, please have someone who is at least 18 years old at the address inspect and sign to receive the order.
It will be considered as a return if no one is answering the phone, the carrier will send it back to us, and the return shipping fee will be deducted from the refund amount.
And the carrier is not able to hold the item if you are not able to receive the item in a short period of time.  

When you receive your order, please check for any damages or issues. If there is any damage or cracking, please leave a note on the receipt sheet and report any issues to our company. You have 48 hours to report any damages. If that time is over, the time frame for reporting damages will be closed. Please be aware of this issue when you receive the items.

Please check receiving instruction for more details.