FAQ
Hello, how can we help?
Can I track my order?
Once your order is shipped, our stuff will update your shipping information on our website. Please log in your account and check the order status, meanwhile the shipping info will be sent to your email address by our system.
How do I return an item?
If you're not satisfied with an item that you purchased from us, you can initiate a return within 30 days after delivery for a refund, as long as the item is in its original condition and packaging. Items that have been used, damaged or modified in any way may not be returned. If the item arrived damaged or defective, please file claim within 2 days; different terms may apply. You will be responsible for the return shipping. A 15% restock fee may apply.
How long does shipping take? What shipping methods do you use?
All orders are shipped via The Customom company, Inc. or Daylight Transport with their Truckload (LTL) service. Lift gate service at time of delivery. Please allow 2-4 business days for orders to be processed after your purchase is complete. Shipping takes about 5-10 Business days depends on your location.
Do you offer trade price?
We primarily sell directly to our customers through our website, but we also sell through a few select boutiques which we screen on a case by case basis. We want to make sure that Ugmonk is a good fit for the companies we work with and that our products are represented well. If you would like more information, please contact us with information about your shop.
Where do you ship from?
Most of our products are ship from California or New Jersey.
Where do you ship to?
We provide FREE SHIPPING for all our products. We can ship anywhere in the contiguous United States. Unfortunately, we are unable to ship to Hawaii and Alaska.